Frequently Asked Questions

IMEI stands for International Mobile Equipment Identity and is a unique 15-digit serial number for every GSM phone. GSM phones, which typically use SIM cards, are often from providers like AT&T or T-Mobile. You can usually find the IMEI printed on the back of your phone, under the battery. On some phones, you can also view the IMEI by typing *#06# into the keypad, which will display it directly on the screen.

The IMEI number may also be referred to as the MEID or ESN number.

The IMEI, or International Mobile Equipment Identity, is a unique 15-digit serial number assigned to every GSM phone. You’ll usually find it printed on the back of your phone, under the battery. Alternatively, you can see the IMEI by typing *#06# into your keypad, and it will display on your screen.

To locate the IMEI on an Android device:

1. Go to Settings from the Home screen.

2. Scroll down and tap About phone.

3. Tap Status.

4. Scroll down to view the IMEI number.

The IMEI (International Mobile Equipment Identity) is a unique 15-digit serial number assigned to every GSM phone. On some iPhones, you can simply dial *#06# on the keypad to display the IMEI number on your screen.

If this doesn’t work, you can find it in the About screen:

1. Open Settings.

2. Tap General.

3. Tap About.

4. Scroll down about 14 lines, just below the serial number, to see your IMEI.

If your Apple device is locked to an iCloud account, you’ll need to unlock it before selling. Otherwise, the buyer may reduce the price they’re willing to pay.

You can easily remove your iCloud account directly on the device or through iCloud.com. Follow one of the options below (Option 2 is best if your device isn’t working).

 Option 1: Removing iCloud Account on Your Device

1. Turn the device ON.

2. Open Settings.

3. Select iCloud.

4. Tap Delete Account.

5. Enter your Apple ID password when prompted.

6. Tap Turn Off.

Note: Complete this process before wiping or restoring your device.

Option 2: Removing iCloud Account via iCloud.com (Recommended for Faulty Devices)

1. Make sure the device is OFF.

2. Log in to [iCloud.com](http://iCloud.com) with your Apple ID and password.

3. Select Find My iPhone.

4. From the All Devices dropdown, choose your device.

5. Ensure the device shows as Offline.

6. Select Remove from Account.

7. Confirm by selecting Remove on the confirmation message.

To find out which model of iPhone you own, you’ll need to find the model number.

Settings

Go to Settings > General > About. To the right of "Model" you’ll see a model number beginning with an "A" i.e. A1920.

Look on your device

On the iPhone 8 and later models you'll find the model number on the SIM tray. Carefully remove the SIM tray and look for a model number beginning with "A" i.e. A1920.

Prior to the Phone 8 you can find the model number on the back of the device in very small text. Again, look for a model number beginning with "A" i.e. A1920

You can then use the following page to discover what model of iPhone you own.

Click Here

How do I find my Samsung model?

To find out what model of Samsung phone you own, you can check either in the Settings or look for it printed on the device.

In Settings

1. Go to Settings.

2. Tap About phone.

3. You should see the model name, such as Galaxy S20.

Printed on the Device

Check the back of your device near the bottom, where Samsung prints the IMEI, serial number, and model number.

If you take the model number, which looks like “SM-G950F,” and search for it on Google, you can find out exactly what model you have. For example, "SM-G950F" corresponds to a Galaxy S8.

To check the battery health of your iPhone, follow these steps:

1. Open Settings: Tap on the Settings app on your home screen.

2. Scroll Down and Tap on Battery: Scroll down and select Battery from the list.

3. Select Battery Health: Tap on Battery Health & Charging.

4. View Battery Health: Here, you will see the maximum capacity percentage of your battery, which indicates its health relative to when it was new. You may also see a message regarding your battery's performance capability and whether it supports peak performance.

This section provides valuable information about the condition of your battery and any recommendations for improving its performance.

To check what model of iPad you have, you can use the following methods:

Method 1: Check in Settings

1. Open Settings: Tap on the Settings app on your home screen.

2. Tap on General: Scroll down and select General.

3. Tap on About: Tap on About.

4. Find Model Name: Look for the Model Name; this will tell you the specific model of your iPad (e.g., iPad Pro, iPad Air).

Method 2: Check the Model Number

1. Open Settings: Tap on the Settings app.

2. Tap on General: Select General.

3. Tap on About: Tap on About.

4. Find Model Number: Locate the Model Number; it will start with an "A" followed by four digits (e.g., A1822).

Search the Model Number: You can search the model number online to find out exactly which iPad model you have.

Method 1: Check in the Apple Watch App

1. Open the Apple Watch App: On your paired iPhone, tap on the Apple Watch app.

2. Tap on My Watch: Select the My Watch tab at the bottom.

3. Tap General: Scroll down and tap General.

4. Tap About: Tap on About. 

5. Find Model Name: Here, you will see the Model Name, which tells you the specific model of your Apple Watch (e.g., Apple Watch Series 6).

Method 2: Check on the Watch Itself

1. Open Settings on Apple Watch: Press the Digital Crown to see all apps, then tap on the Settings app.

2. Tap General: Scroll down and tap General.

3. Tap About: Tap on About.

4. Find Model Number: Look for the Model Number. It will start with "A" followed by four digits (e.g., A1976). 

Method 3: Check the Back of the Watch

1. Look at the Back: Flip your Apple Watch over and look at the back case.

2. Find the Model Number: The model number is engraved on the back of the watch, along with other details like the size and materials used.

You can use any of these methods to easily determine the model of your Apple Watch!

To check what model of Samsung tablet you have, you can use the following methods:

Method 1: Check in Settings

1. Open Settings: Tap on the Settings app on your tablet.

2. Scroll Down and Tap About Tablet: Scroll down and select About tablet.

3. Find Model Name: Here, you will see the Model name and Model number. The model name will indicate the specific tablet you have (e.g., Galaxy Tab S6).

Method 2: Check the Back of the Tablet

1. Look at the Back: Flip your tablet over and check the back cover.

2. Find Model Number: The model number is usually printed at the bottom and will look something like “SM-T860.”

Method 3: Check the Original Packaging

If you still have the original packaging, the model information is typically printed on the box.

Method 4: Check Using Samsung Members App (if installed)

1. Open Samsung Members App: Launch the Samsung Members app on your tablet.

2. Tap on Get Help: Tap on Get Help at the bottom.

3. View Device Information: You should see information about your device, including the model name.

Using any of these methods will help you quickly determine the model of your Samsung tablet!